All my life, I've loved fixing things. Businesses included.

I fell into a failing shop and had to fix two things at once.

I was the kid who took things apart to see how they were built. If it was broken, I wanted to fix it. That curiosity put me under cars, and then it put me in an auto repair business that was going under.

So I had to learn two trades at the same time: how to fix cars, and how to fix a business. The second one turned out to be the one I was really wired for. I treated the business like a broken machine. Find the problem, make a plan, do the ugly work, check that it held. That shop became a seven-figure business before I was 30.

Then other owners started asking how.

Teaching other shop owners how to fix their businesses, hire, manage people and grow turned into a consulting company. Over the following years I helped hundreds of business owners go from one-man shows to multimillion-dollar operations.

The common thread was technology, used simply. When online CRMs first showed up I was one of the first owners to use one, and the first I know of to wire one straight into shop management software so the business ran itself between visits. That story won the 2010 Infusionsoft Ultimate Marketer award, and the award launched the consulting business.

Along the way I got serious about marketing and the psychology of selling. Here is the whole lesson in one line: every single thing you do is either moving the sale forward or pushing it away. Every text, every voicemail, every late estimate. The small stuff is the big stuff. Technology, set up right, is how a one-truck business gets the small stuff right every time.

Then I started a handyman company and the software made me mad.

I started Bespoke Home Solutions because I wanted another challenge and another way to work with people. What I found, fast, was that the systems out there are completely inadequate for the handyman industry. Honestly, for most small contractors and most small businesses, period. Pieces everywhere. Nothing talking to anything.

So I did what I always do with something broken. I built my own. Everything a business actually needs to grow in one place: marketing, relationship management, communications, scheduling, estimates with the profit shown, invoices, the website, the phone. Because when you are a great provider, you can charge a lot more than your competition and still have raving fans and five-star reviews. The system is what lets you be that provider every day, not just on your good days.

That is the BGS. It is not a CRM, and it is not a replacement for the other things out there. It is a reimagined system built around marketing your business and never missing a thing. Website, text, call, email, it all flows into one organized place, and nothing falls through the cracks because the whole thing was designed to work together.

It is the ultimate business growth system. That is why I call it the BGS, and you would be crazy not to try it. — Bob